Promoting the Services of Public Organisations
South Wales Police
- You can communicate with South Wales Police in Welsh via email, letter, or over the phone.
- They will respect your language choice and respond in Welsh where appropriate.
- They will develop opportunities to see, hear, and use the Welsh language both internally and externally.
- They will promote the Welsh language on their website and in their public communications.
- They strive to increase the visibility of Welsh when dealing with the public as well as internally.
Swansea Council
- Correspondence and messages are accepted bilingually by the Council. It is also possible to register to receive correspondence from the Council in Welsh.
- Through its language strategy, you can see how the Council is promoting the use of Welsh between 2024–2029.
- The Council’s website contains comprehensive information about Welsh-medium education within the county.
- It is possible to access information and statistics about the Welsh language skills of the local population on the Council’s website.
Swansea University
- You can speak Welsh with Swansea University staff through academic services, events, and the Taliesin Arts Centre.
- Contact them in Welsh to discuss degree courses, conferences, or creative activities.
- They will provide academic provision through the medium of Welsh, as well as opportunities for students to learn or develop the language.
- They will encourage the use of Welsh in student life, teaching, and communication.
- They will ensure that Welsh is represented both visually and practically across the University and in students’ lives.
The Open University in Wales
- A high percentage of their staff can offer a fully bilingual service, including support for students and prospective students.
- They offer a multi-channel Welsh-language service via email, phone, and face-to-face.
- OpenLearn Cymru provides free courses and resources in Welsh.
- They offer a part-time Welsh-medium Certificate of Higher Education to support careers in teaching.
- They promote the Welsh language as part of their mission to widen access to higher education.
University of South Wales
- You can speak Welsh with designated officers through the Schools, Colleges and Outreach Team.
- Contact them in Welsh to discuss careers, higher education, or support for students and parents.
- They will provide the “Your Career and Welsh” module to develop Welsh language skills at every level of study.
- They will offer scholarships to students studying through the medium of Welsh.
- They ensure that Welsh is promoted through partnership with the Coleg Cymraeg Cenedlaethol.
University of Wales Trinity Saint David
- You can speak Welsh with staff on every campus and receive full support in your chosen language.
- Contact them in Welsh to discuss courses, student services, or opportunities to learn the language.
- They will provide academic provision through the medium of Welsh and support students who wish to learn the language.
- They will encourage the development of a confident and skilled bilingual workforce.
- They ensure that Welsh is an integral part of their identity and vision for the future.
Vale of Glamorgan Council
- The Council provides a wide range of services in Welsh. More details about these services can be found on the Council’s website.
- Through their customer portal, it is possible to apply for licences, report issues, or request and register for services in Welsh.
- Individuals can also take part in public consultations through the ‘Cymryd Rhan y Fro’ digital platform in Welsh.
- Additional resources are provided for children at the Welsh Language Immersion Centre, which supports 4–11 year olds to succeed in Welsh-medium schools.
Valuation Tribunal Wales
- You can use the Valuation Tribunal for Wales to appeal council tax and non-domestic rating decisions in Welsh.
- Contact them in Welsh via their administrative office or through written and online correspondence.
- They will provide forms, guidance notes, and procedural information in Welsh.
- They will support and facilitate the use of Welsh during tribunal hearings in Wales.
- Ensuring that tribunal processes are accessible and fair for Welsh speakers.
Wales Millennium Centre
- Customers can contact the Centre in a variety of ways in both Welsh and English.
- The Centre’s bilingual chatbot can respond to simple queries in both languages. If your query cannot be answered, the chatbot can transfer it to a member of staff.
- It is possible to contact the Centre in Welsh by phone or face-to-face.
- Centre users can receive assistance from Welsh speakers at the Information Desk in the ‘Ffwrnais’ café-bar.
- Tickets for any events can be booked and customer queries answered bilingually, including transferring to a Welsh-speaking staff member if preferred.
Welsh Ambulance Services
- You can speak Welsh with NHS 111 Wales staff via the freephone service by selecting the Welsh language option.
- Contact them in Welsh to discuss your health needs or to get reliable information about services.
- They will provide online health information in Welsh to help guide your next steps.
- They will encourage the use of Welsh in non-emergency patient transport services, including discussions about travel needs.
- Ensuring that Welsh is available across their public health services.
Welsh Tribunals
- The Welsh Tribunals comprise six devolved tribunals – the Mental Health Review Tribunal for Wales, the Education Tribunal for Wales, the Residential Property Tribunal Wales, the Agricultural Land Tribunal for Wales, the Welsh Language Tribunal and the Adjudication Panel for Wales.
- You can take part in all processes for each of the Welsh Tribunal in Welsh or bilingually. This includes sending and receiving correspondence and documents, communicating with the administration, and giving evidence both orally and in writing
- Each of the Welsh Tribunals can convene a Welsh-English bilingual panel to hear and determine cases.
- All Tribunals forms, guidance and reports, along with other information, are available in Welsh on their websites.
- Links to the individual websites of the six tribunals can be accessed via the link below.