Promoting the Services of Public Organisations
HM Courts & Tribunals Service
- You can use justice services such as probate, divorce, money claims, and paying court fines in Welsh.
- Contact them in Welsh via the dedicated helpline or through online services.
- They will provide forms, information, and legal guidance in Welsh.
- They will encourage the use of Welsh in courts or tribunals in Wales.
- Ensuring that legal communication is accessible and fair for Welsh speakers.
HM Land Registry
- The Land Registry is happy to receive enquiries and correspondence in Welsh.
- Through their online services, it is possible to search for property information, types of property ownership, owner details, and house price data in Welsh.
- Information is available in Welsh about property ownership and previous sales, as well as average property prices in Wales and England since 1995, Scotland since 2004, and Northern Ireland since 2005.
- Further details about other services from His Majesty’s Land Registry can be found at: https://www.gov.uk/government/organisations/land-registry/about/welshj-language-scheme.cy
HM Revenue and Customs
Through HMRC’s online services and app, users can:
- Receive information about tax, National Insurance, and benefits in Welsh.
- By downloading the HMRC app, individuals can use the Self Assessment service entirely in Welsh.
- Log in to personal tax services, VAT, PAYE, Corporation Tax, and benefits through the medium of Welsh.
- Read tax guidance and forms in Welsh, including the Self Assessment overview.
- Access Welsh-language services from other organisations on GOV.UK via a dedicated page containing links to Welsh services.
Isle of Anglesey County Council
- You can speak Welsh with staff through the Cyswllt Môn service, which is also available face-to-face in Llangefni.
- Contact them in Welsh through ‘Fy Nghyfrif Môn’, managing service requests from your personal device.
- They will provide online payment services in Welsh, including council tax and planning fees.
- They will encourage the use of Welsh in council and customer services.
- Ensuring that Welsh is present across their digital platforms.
Judicial Appointments Commission
- The Judicial Appointments Commission selects candidates for judicial roles in Wales and England, as well as appointments for certain tribunals with powers across the UK.
- Through their recruitment process, individuals can access information about judicial roles in Welsh.
- Applicants can submit applications for specific roles within the judiciary through the medium of Welsh.
- The Commission also helps ensure the application process is accessible to Welsh speakers and works with the judiciary in Wales to reflect Welsh language skills as part of job requirements.
- As part of their selection processes, they can assess Welsh language skills as a job requirement. • Their communication with the public and the judiciary in Wales is available bilingually.
- They welcome correspondence in Welsh and respond in the same language.
Legal Ombudsman
- The Legal Ombudsman resolves complaints about regulated legal service providers in England and Wales.
- The Ombudsman investigates complaints on a wide range of issues including poor service, poor communication, and unreasonable delays.
- Their service is impartial and free to consumers, and welcome complaints in Welsh.
- Individuals must try to resolve their complaint/s with their lawyer first, and then contacy the Ombudsman if a reasonable solution cannot be reached.
- Their website includes an online complaint checker to help individuals ensure that the Ombudsman's service is the correct service to help, alongside guidance on making a complaint.
Meat Promotion Wales
- You can speak Welsh with Hybu Cig Cymru staff through phone, email or correspondence.
- They strive publish their educational resources, market data, and recipes bilingually in Welsh and English
- Contact them in Welsh via the website, social media, or at events.
- They will provide bilingual resources for teachers, health professionals, and the public.
- They will promote Welsh red meat through bilingual content online and in print.
- They ensure that Welsh is an integral part of their marketing identity and campaigns.
Mid and West Wales Fire and Rescue Service
- You can speak Welsh with staff when arranging a Safe and Well Visit in your home.
- Contact them in Welsh to receive advice on fire safety, carbon monoxide, and electrical safety.
- They will provide detailed information about home safety in Welsh, including messages on preventing falls and tackling loneliness.
- They will encourage the use of Welsh in community communication and safety education.
- They seek to ensure that fire and rescue services reflect the linguistic needs of communities in Mid and West Wales.
Money and Pensions Service
- You can speak Welsh with MoneyHelper staff through their online services, including advice on pensions and money.
- Contact them in Welsh via appointments, emails, or online forms. They will respond in your preferred language.
- They will provide a benefits calculator, land transaction tax calculator, and information about pensions in Welsh.
- They will encourage the use of Welsh in financial guidance and retirement support.
- Ensuring that online services are accessible to Welsh speakers across the UK.
National Savings & Investments (NS&I)
- NS&I has a dedicated Welsh section on nsandi.com, offering customers a selection of Welsh-language brochures and forms.
- Customers can call NS&I’s customer service team to request materials to be sent in Welsh.
- NS&I provides a dedicated Welsh-language phone service for customers to make these requests in Welsh.
- NS&I ensures that only communications from NS&I are sent to customers in Welsh.
- A dedicated Welsh-language email address is available for incoming customer emails.
Natural Resources Wales
- Natural Resources Wales offers a bilingual 24/7 service for reporting environmental incidents by phone or online.
- Advice on pollution, public messages, and environmental updates is provided bilingually.
- Their flood warning services, e-recruitment, and public messaging are fully available in Welsh.
- Their website, advisory documents, and environmental information are bilingual.
- You can register for free to receive timely flood warnings in Welsh by phone, text message, or email.
- It is possible to apply for jobs bilingually. Jobs at Natural Resources Wales are advertised bilingually, and applicants are welcome to complete the application form in either Welsh or English.
Neath Port Talbot Council
- The Council provides a wide range of Welsh-language services. More details about the services available can be found on the Council’s website.
- Individuals can contact the Council in Welsh, with the telephone service ensuring that a Welsh-language service is available when getting in touch.
- Residents can use the “myNPT” account in Welsh, including notifications, forms, and communication. It is also possible to register to receive correspondence from the Council in Welsh through this service.
- You can subscribe to the residents’ newsletter ‘Newyddion CnPT/NPT News’ for Welsh, English, or bilingual versions.