The Legal Ombudsman resolves complaints about regulated legal service providers in England and Wales.
The Ombudsman investigates complaints on a wide range of issues including poor service, poor communication, and unreasonable delays.
Their service is impartial and free to consumers, and welcome complaints in Welsh.
Individuals must try to resolve their complaint/s with their lawyer first, and then contacy the Ombudsman if a reasonable solution cannot be reached.
Their website includes an online complaint checker to help individuals ensure that the Ombudsman's service is the correct service to help, alongside guidance on making a complaint.
