Increasing the use of Welsh language services
Increasing the use of Welsh language services is one of the priorities of the Welsh Government's Cymraeg 2050 strategy and is also a priority area within the Commissioner's strategic plan.
Our aim is that Welsh speakers choose to use Welsh language services as a normal part of everyday life, and that speakers feel confident to use those services.
Promoting Welsh language services requires more than just providing them. Public organisations have a duty to promote their Welsh language services in order to encourage more people to use them.
It is therefore essential that the services are visual, accessible, easy to understand and use, and that the quality of the user experience is completely equal in Welsh and English.
Advice, guidance and good practice
The Commissioner has a number of advice and good practice documents to help organisations to design, plan and deliver services in Welsh to the public.
These resources offer practical ideas and how to ensure compliance with statutory language duties and promote the use of the Welsh language in your organisation.
Advice documents
Arrangements to ensure compliance
Increasing workforce capacity
Increasing the use of the Welsh language
Good practice
The Commissioner facilitates and enables organisations to share and learn from each other, by collecting and sharing good practices within public organisations in Wales. A series of case studies can be found below:
FAQ's: third party services
At times, a third party will provide services or carry out an activity on behalf of organisations. When that happens, the duties under the standards continue to exist. Here are a series of frequently asked questions to explain more on this: