Promoting the Services of Public Organisations
Caerphilly County Borough Council
Waste Management Service
- The Waste Management team ensures that residents can use the service in Welsh.
- All waste and recycling information (e.g., bin calendars, missed collection forms, recycling guidance) is available in Welsh.
- Residents can contact the service bilingually by phone, online, or in person.
- Welsh‑speaking staff are available to assist with queries relating to waste and recycling and any enquiries on waste management services.
Customer Services
- The Contact Centre provides a wide‑ranging, high‑quality customer service across all access channels.
- The centre acts as an advocate for the customer and consults with other departments on their behalf.
- The service ensures accurate information and signposting in line with Customer Service Standards.
- A full bilingual service is available by phone, online, and via email.
Early Years
- The Early Years service supports the Welsh language from the very start of a child’s journey.
- It provides a strong foundation in Welsh through programmes such as Flying Start, Cylch Meithrin and Ti a Fi groups.
- Over 20 Welsh‑medium childcare providers operate in the area.
- Welsh‑speaking team members support families bilingually and promote the language in their daily practice.
- The team delivers Welsh‑language ‘Summer of Fun’ events celebrating the language through play, music and storytelling, helping to build confidence among children and parents.
Cardiff Council
- You can speak Welsh with staff through the “Contact Cardiff” service, which is available in Welsh by phone and via web chat.
- You can contact them in Welsh through the Cardiff app, online contact forms, or the “Bilingual Cardiff” initiative.
- They will develop and promote educational and community initiatives bilingually, including “Our City Our Language”.
- They will encourage and support their staff to use Welsh in the workplace.
- They assess the need for Welsh language skills when recruiting, ensuring that Welsh-language communication opportunities are available to the public.
Cardiff Metropolitan University
- A high percentage of their staff can offer a fully bilingual service, including Welsh-speaking personal academic tutors.
- Within their courses, they can offer at least a third of the content through the medium of Welsh, encouraging students to study in their first language.
- Their website, marketing materials, and student communications are bilingual, with Welsh represented visually.
- They offer Welsh lessons to staff and students and encourage language skill development beyond the classroom.
- Welsh is promoted as part of the University’s identity, creating a welcoming environment for Welsh speakers.
Cardiff University
- You can speak Welsh with staff through the University’s careers, wellbeing, and training services.
- Contact them in Welsh to receive advice on interviews, CVs, or psychological support.
- They will provide training and development opportunities for staff and students through the medium of Welsh.
- They will encourage the use of Welsh in both professional and social contexts.
- They ensure that Welsh-language support is available across the University’s departments.
Ceredigion County Council
- You can speak Welsh with staff through the Ceredigion Actif app, My Account, and webcasting services.
- Contact them in Welsh via the website, customer services, and public meetings.
- They will provide information about activities, classes, and committee meetings bilingually.
- They will encourage the use of Welsh in leisure, education, and local government services.
- They ensure that digital and in-person materials are available in Welsh across the county.
Charity Commission for England and Wales
- The Charity Commission is the regulator and registrar of charities in the United Kingdom.
- Through their online portal “My Charity Commission Account”, individuals and organisations can register with the Commission, apply, and access guidance in Welsh.
- Users can access 5-minute guidance for charity staff and trustees in their preferred language.
- Support is available to ensure decisions, financial management, and safeguarding are fully supported in Welsh.
- This guidance includes advice on making decisions as a trustee, conflicts of interest, financial management, and safeguarding.
- It is possible to apply to register a charity in Welsh via the Commission’s website.
CITB
- Their Welsh Engagement Team offers a fully bilingual service to employers, apprentices, and stakeholders.
- Within construction training, they can handle all enquiries or career advice through the medium of Welsh.
- The “Go Construct” website and the HS&E test booking process are available bilingually.
- They welcome correspondence in Welsh and respond in the same language.
- Welsh is promoted as a working language in the construction sector across Wales.
Coleg Gwent
- Coleg Gwent welcomes students who wish to study through the medium of Welsh or bilingually at all campuses.
- Students can receive one-to-one support to complete work in Welsh, advice on useful apps, and assistance with assessments.
- Support is provided to help students develop their Welsh language skills through AS/A Level Welsh Second Language courses and through the College’s Welsh Club activities.
- The College is also committed to promoting the Welsh language through extracurricular activities such as St Dwynwen’s Day, the Eisteddfod, and trips to Welsh-speaking locations.
Coleg Sir Gâr / Coleg Ceredigion
- When accessing the College’s website, the initial welcome splash screen presented to all users offers the choice to browse the site in Welsh or English.
- By doing this, the College actively encourages users to select Welsh before proceeding to the website’s content or services.
- In the “Contact Us” section, the College promotes the use of Welsh by clearly stating that all users are welcomed and encouraged to contact the College in Welsh.
- The same message appears on both the Welsh and English versions of the “Contact Us” pages, ensuring consistency across both languages.
- On the College’s English language Instagram page, the question “Siarad Cymraeg?” (“Speak Welsh?”) is displayed, along with a direct link to the corresponding Welsh Instagram page.
- Welsh speakers are encouraged to use the Welsh language channel and to engage with the Welsh language provision on social media.
Coleg y Cymoedd
- The College provides a range of bilingual options and support across various courses such as Childcare, Health and Social Care, Sport, Public Services, Creative Industries, and Business.
- Students can register and receive correspondence and forms in Welsh, as well as access Welfare, Careers, and Learning Support services.
- The College appoints Welsh Ambassadors and Champions to promote the Welsh language among learners, assist with events, open days, and social media content.
- The College is proud to offer opportunities to fully engage with the College community in the language of students’ choice.
Colleges Wales
- Through its policy and advocacy work, Colleges Wales ensures that the Welsh language is embedded in all aspects of its work.
- There is close collaboration with organisations such as the Coleg Cymraeg Cenedlaethol, Medr, and Qualifications Wales to promote Welsh-medium education across the further education and work-based learning sectors.
- Colleges Wales ensures that students can benefit from development projects that include Welsh as a core element.
- The organisation’s Development Programme enriches learning experiences and improves outcomes across the further education sector.
- There is a focus on areas such as physical and mental wellbeing and additional learning needs.
Community Fund
- The National Lottery Community Fund is committed to providing a bilingual service to the public in Wales.
- The Community Fund has awarded nearly £4 million to organisations that promote the Welsh language in communities across Wales.
- Through their services, it is possible to apply for and receive support in Welsh when applying for funding from the Fund.
- It is possible to contact the Fund’s bilingual staff who assess and manage grants for Welsh-speaking groups.
- The Commission’s staff will ensure that application materials are available bilingually.