Promoting the Services of Public Organisations
Quality Assurance Agency
- Welsh is essential to their work in Wales, and inspection reports are available bilingually.
- Meetings are held in Welsh with translation available if needed, including meetings with education providers.
- Their website includes dedicated Welsh-language pages, ensuring equal access to information.
- They work with organisations such as Medr to strengthen the experience of Welsh-medium students.
- They see employing bilingual staff as an advantage to the organisation and support events that promote the Welsh language.
Rhondda Cynon Taf County Borough Council
- Full details of all the Council’s Welsh-language services can be found on the main Council website at www.rct.gov.uk
- The Council offers a Guaranteed Interview Scheme for applicants who speak Welsh at level 3 or above. Details of the Scheme can be found on the Council’s Recruitment pages on their website.
- Residents can use an interactive map to find Welsh-language events in their area. Events such as coffee mornings, live gigs, social evenings and more are listed.
- The Council’s library service provides a wide range of Welsh-language eBooks and eAudiobooks through BorrowBox.
Royal Welsh College of Music & Drama
- A high proportion of their teaching and outreach staff are able to offer a fully bilingual service in Music and Drama.
- Within their workshops and partnership projects, they can handle all enquiries or sessions through the medium of Welsh.
- The Arts Centre, its programmes, signage, and public announcements are bilingual.
- They welcome correspondence in Welsh and respond in the same language.
- Welsh is actively promoted in performances with subtitles.
- The College is present at national events such as the Urdd Eisteddfod and the National Eisteddfod.
South Wales Police
- You can communicate with South Wales Police in Welsh via email, letter, or over the phone.
- They will respect your language choice and respond in Welsh where appropriate.
- They will develop opportunities to see, hear, and use the Welsh language both internally and externally.
- They will promote the Welsh language on their website and in their public communications.
- They strive to increase the visibility of Welsh when dealing with the public as well as internally.
Swansea Council
- Correspondence and messages are accepted bilingually by the Council. It is also possible to register to receive correspondence from the Council in Welsh.
- Through its language strategy, you can see how the Council is promoting the use of Welsh between 2024–2029.
- The Council’s website contains comprehensive information about Welsh-medium education within the county.
- It is possible to access information and statistics about the Welsh language skills of the local population on the Council’s website.
Swansea University
- You can speak Welsh with Swansea University staff through academic services, events, and the Taliesin Arts Centre.
- Contact them in Welsh to discuss degree courses, conferences, or creative activities.
- They will provide academic provision through the medium of Welsh, as well as opportunities for students to learn or develop the language.
- They will encourage the use of Welsh in student life, teaching, and communication.
- They will ensure that Welsh is represented both visually and practically across the University and in students’ lives.
The Open University in Wales
- A high percentage of their staff can offer a fully bilingual service, including support for students and prospective students.
- They offer a multi-channel Welsh-language service via email, phone, and face-to-face.
- OpenLearn Cymru provides free courses and resources in Welsh.
- They offer a part-time Welsh-medium Certificate of Higher Education to support careers in teaching.
- They promote the Welsh language as part of their mission to widen access to higher education.
University of South Wales
- You can speak Welsh with designated officers through the Schools, Colleges and Outreach Team.
- Contact them in Welsh to discuss careers, higher education, or support for students and parents.
- They will provide the “Your Career and Welsh” module to develop Welsh language skills at every level of study.
- They will offer scholarships to students studying through the medium of Welsh.
- They ensure that Welsh is promoted through partnership with the Coleg Cymraeg Cenedlaethol.
University of Wales Trinity Saint David
- You can speak Welsh with staff on every campus and receive full support in your chosen language.
- Contact them in Welsh to discuss courses, student services, or opportunities to learn the language.
- They will provide academic provision through the medium of Welsh and support students who wish to learn the language.
- They will encourage the development of a confident and skilled bilingual workforce.
- They ensure that Welsh is an integral part of their identity and vision for the future.
Vale of Glamorgan Council
- The Council provides a wide range of services in Welsh. More details about these services can be found on the Council’s website.
- Through their customer portal, it is possible to apply for licences, report issues, or request and register for services in Welsh.
- Individuals can also take part in public consultations through the ‘Cymryd Rhan y Fro’ digital platform in Welsh.
- Additional resources are provided for children at the Welsh Language Immersion Centre, which supports 4–11 year olds to succeed in Welsh-medium schools.
Wales Millennium Centre
- Customers can contact the Centre in a variety of ways in both Welsh and English.
- The Centre’s bilingual chatbot can respond to simple queries in both languages. If your query cannot be answered, the chatbot can transfer it to a member of staff.
- It is possible to contact the Centre in Welsh by phone or face-to-face.
- Centre users can receive assistance from Welsh speakers at the Information Desk in the ‘Ffwrnais’ café-bar.
- Tickets for any events can be booked and customer queries answered bilingually, including transferring to a Welsh-speaking staff member if preferred.
Welsh Ambulance Services
- You can speak Welsh with NHS 111 Wales staff via the freephone service by selecting the Welsh language option.
- Contact them in Welsh to discuss your health needs or to get reliable information about services.
- They will provide online health information in Welsh to help guide your next steps.
- They will encourage the use of Welsh in non-emergency patient transport services, including discussions about travel needs.
- Ensuring that Welsh is available across their public health services.