• When people in Wales contact them, they will be actively greeted with the option to communicate with them in Welsh.
• When they speak to their stakeholders in Wales, they will engage bilingually and show that they are making a proactive Welsh Offer.
• Staff and volunteers who work for them will feel supported and encouraged to use the Welsh language in their work
• The offer does not rely on individuals to thrive - it is systemically integrated into the work they do as a national organisation
• That people who use Citizens Advice services in Wales receive a proactive offer to use the Welsh language