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Working in partnership with the Centre for Digital Public Services we organised a series of one-day events across Wales to discuss how public organisations create bilingual content and promote those services to their users .
The roadshows included presentations, practical sessions and discussions and attendees were given the opportunity to share their experiences, make new connections, learn from each other and also hear from those who have improved their own content and services through the collaborative process of trio writing.
Welsh Language Commissioner, Efa Gruffudd Jones, hopes that these events will be a boost to organisations as they plan future work,
"Our research shows that the Welsh language services offered by public sector organisations continue to increase, and it is therefore important to ensure an increase in the use of those services.
"Energy needs to be channelled into planning and thinking afresh about how to deliver simple and easy to understand Welsh language services that focus on the user. I hope these events have been a catalyst for us all to consider how to design and deliver public services in Wales in the future."
The events themselves were held in Cardiff, Carmarthen and St Asaph as well as one virtual event.
Myra Hunt, Joint Chief Executive Officer of the Centre for Digital Public Services said these events were proof of how public organisations feel passionately about wanting to always improve,
"It's a very challenging time for the public sector but it's also a sector that is keen to develop constantly and keen to improve on the services they deliver to their stakeholders.
"Being present at the events and feeling the urge to develop services where the end user is at the heart of everything was great. I hope all the attendees felt the same passion and we can move forward together confidently into the future."
One of the elements discussed at the events was Trio Writing and we have recently produced a new film with the CDPS and Natural Resources Wales showing how this works in practice.