Providing services

Ofcom providing public events online

When face-to-face meetings were prohibited under measures to stop the spread of Covid-19, Ofcom began to hold online events.

Welsh Language Online

As part of its modernisation plans, Welsh language digital provision is one of HM Courts and Tribunals Service’s key priorities. 

Providing via a third party 

According to Welsh Government, recruiting and retaining Welsh speaking reception staff has always been a challenge. Since the Government started contracting out reception services to an external company, the situation has improved. 

The value of upskilling 

In response to Welsh language standards requirements, and as it looked for ways to work more efficiently,  Vale of Glamorgan Council  has changed how it deals with telephone calls within its call centre. 


Nurse in GP surgery

Proactively Offering a Welsh Language Service  

Cwm Taf University Health Board offers Welsh-medium care on a general ward at Ysbyty Cwm Rhondda.