As part of its modernisation plans, Welsh language digital provision is one of HM Courts and Tribunals Service’s key priorities.
According to Welsh Government, recruiting and retaining Welsh speaking reception staff has always been a challenge. Since the Government started contracting out reception services to an external company, the situation has improved.
The value of upskilling
In response to Welsh language standards requirements, and as it looked for ways to work more efficiently, Vale of Glamorgan Council has changed how it deals with telephone calls within its call centre.
Proactively Offering a Welsh Language Service
Cwm Taf University Health Board offers Welsh-medium care on a general ward at Ysbyty Cwm Rhondda.