Complaints and investigations

When using Welsh in everyday life, sometimes things can go wrong. The Commissioner's job is to investigate those cases.

People are entitled to:

make a complaint about an organisation that’s failing to comply with Welsh language standards;
make a complaint about an organisation failing to comply with its Welsh language scheme;
make an application to the Welsh Language Commissioner to rule on an allegation of interference with freedom to use Welsh.

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Welsh language standards

Further information on how the Commissioner deals with complaints.

The process of dealing with complaints and holding investigations

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Welsh language scheme

Further information on how the Commissioner deals with complaints.

The Process Of Dealing With Complaints And Holding Investigations WL Schemes

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Freedom to use Welsh

Further information on how the Commissioner deals with applications.

The process of dealing with applications and holding investigations.

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Recent reports

Investigation report into the implementation of the Driver and Vehicle Standards Agency's (DVSA)

Investigation report into the implementation of the DVSA

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Recent reports

Investigation report into the Office of the Public Guardian

Investigation Report Into The Office Of The Public Guardian

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Recent reports

Investigation report into HM Courts and Tribunals Services

HM Courts and Tribunals Services

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Appeals

In some circumstances, organisations and complainants can apply or appeal to the Welsh Language Tribunal.

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Welsh Language Tribunal

Further information available here about the Commissioner's work with the Tribunal.

The Welsh Language Tribunal

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Enforcement policy

Learn more about how the Commissioner implements his enforcement powers.

Enforcement policy